Terms & Guidelines — BizBytes Connect

1. What this service is

BizBytes Connect lets your own software — a billing package, an accounting package, a CRM — send WhatsApp messages on your behalf. It does this in one of two ways, and you choose which:

	Your own number	Meta Official
How it connects	Your business number is linked as a device, the same way WhatsApp Web links	Through Meta's WhatsApp Business API, using your own Meta account
Who sets the rules	WhatsApp, informally and without warning	Meta, in writing, enforced up front
Who bills for messages	Nobody	Meta bills you directly

2. The guidelines that matter most

Almost everything that goes wrong with WhatsApp messaging comes back to one thing: messaging people who did not expect to hear from you. These are not suggestions.

Message only people who gave you their number for this

Your own customers, about their own orders, invoices, bookings and dues. Somebody who bought from you, enquired with you, or asked to be kept informed.

Never message a purchased, scraped or borrowed list

Lists bought from a data seller, numbers collected from directories or WhatsApp groups, or a list belonging to another business. This is the single fastest way to lose a number, and it is the one situation where we will suspend an account without notice.

Honour anyone who asks you to stop

We do this for you automatically: a reply of STOP, UNSUBSCRIBE, REMOVE or similar adds that number to your do-not-message list immediately, and no campaign will reach them again — including one already running. You may also add numbers by hand. Do not work around it.

Do not send what WhatsApp does not allow

No messages about prohibited goods or services, no impersonation of another business, no misleading offers, nothing illegal, and nothing that would embarrass you if it were read aloud. Meta's own Business Messaging Policy applies to both channels and takes precedence over anything written here.

3. Limits we apply, and why

These are built in and cannot be switched off. They exist to protect your number, not to ration you.

Rule	Your own number	Meta Official
Campaign sending hours	9am – 9pm, your local time	9am – 9pm, your local time
Campaign messages a day	250 (60 for a newly linked number)	No limit from us; Meta's own apply
Gap between campaign messages	15–45 seconds, varied	1–3 seconds
Campaign messages an hour	60 (15 while new)	500
Gap between any two messages	2.5–5 seconds, including from your CRM	Meta's own limits
Invoices, reminders and replies	Not restricted by the hours or the campaign ceiling — your plan's daily allowance applies

Why campaigns are capped and transactional messages are not

An invoice sent at ten at night is a customer being served. A promotional message at ten at night is a complaint waiting to happen, and complaints are what get numbers suspended. So the hours and the campaign ceiling apply to campaigns only — your billing software can send whenever it needs to.

The campaign ceiling is separate from your plan on purpose. A larger plan buys you more invoices and reminders, not more advertising. If you need to promote at volume, use Meta Official — it costs per message, and it is the only way Meta permits it.

4. Your number is your responsibility

When you link your own number, you are connecting a real WhatsApp account as a device. WhatsApp can restrict or ban that account, at its own discretion, without notice and without an appeal that reliably works. It happens most often to accounts sending unsolicited messages, and it can happen to accounts doing nothing wrong.

We reduce that risk in every way we sensibly can — the pacing, the hours, the caps, the automatic opt-outs, and stopping a campaign the moment it starts failing. We cannot remove it. We do not control WhatsApp, we are not affiliated with WhatsApp or Meta, and we cannot recover a number that has been restricted.

If you cannot afford to be without that number for a period, use Meta Official, or link a secondary number instead of your main one.

5. The official channel and Meta

You bring your own Meta Business account, WhatsApp Business Account and phone number. They remain yours.
Meta bills you directly per message. We do not resell or mark up Meta's charges, and we do not see your Meta invoice.
Outside the 24 hours after a person messages you, Meta permits only templates it has approved. Templates are written and submitted in Meta's own WhatsApp Manager; we read back the ones that are approved.
Meta may reject a template, restrict your account or change its rules at any time. Those decisions are Meta's, and we cannot influence them.

6. Your data

What we store

Your account details, your contact lists and your do-not-message list.
Your campaigns and their results — who was sent to, and what happened.
Your WhatsApp session, so your number stays linked across restarts.
Files you or your software upload to send, kept for 15 days and then deleted.

What we do not store

We do not keep your conversations. Incoming replies are read — to spot somebody asking to stop, to match your reply rules, and to answer with your AI if you have set one up — and the message is then discarded. There is no inbox.
We do not read, sell, share or use your contact lists for anything but sending your own messages.
Every account is separate. No customer can see another customer's contacts, campaigns or number.

The one exception: enquiries you asked for

If you set up a rule that asks people questions — their name, their mobile number, their city — then what they type in reply is kept, and shown to you on your Enquiries page. Somebody filling in an enquiry expects that to happen, which is why it is allowed here and nowhere else. It stays narrow:

Only answers to questions your own rule asked. Not the message that started it, and nothing said afterwards.
Anybody part-way through can type skip and nothing is saved. An enquiry left unfinished for half an hour is forgotten by itself.
You can delete any enquiry at any time, and the newest 2,000 are kept — past that the oldest goes. This is not an archive.
If you have set up questions, you are responsible for telling the people answering them what you will do with their details.

You can ask us to delete your account at any time. Doing so removes your contacts, campaigns, enquiries, uploaded files and WhatsApp session.

7. Plans, validity and payment

Each plan sets how many messages your account may send over the year it runs for. What is left, and the date it runs to, are shown on your My account page. Only messages that actually went out are counted — a number that turns out not to be on WhatsApp costs you nothing, and neither does a message you send to your own linked number to test the connection.
Plans run for a year from the date they are applied. Renewing before your end date adds a year to that date, so renewing early costs you nothing.
When a plan ends, sending stops but nothing is deleted. You can still sign in, your number stays linked, and renewing starts sending again with no need to scan anything.
Charges for the service are agreed separately with us. Meta's per-message charges, where they apply, are between you and Meta.

8. Suspension

We may suspend an account, with notice wherever possible and without it where necessary, if:

it is being used to message people who did not ask to hear from you;
opt-outs are being worked around;
the content breaches Meta's policy or the law;
the behaviour puts other customers on this service at risk.

A suspended account cannot send or sign in. Its data is retained so it can be restored if the matter is resolved.

9. What we do not promise

Delivery. We send messages to WhatsApp. Whether one arrives depends on WhatsApp, the recipient's phone and their settings.
Uninterrupted service. We run on a single server and aim to keep it up, but there will be restarts, upgrades and occasional faults.
That WhatsApp will not change its mind. Both channels depend on a platform we do not control.

Our liability is limited to the fees you have paid us for the period concerned. We are not liable for lost business, lost custom, or the consequences of a number being restricted by WhatsApp or Meta.

10. Changes

We may update these terms as the service changes or as Meta's rules change. Material changes will be told to you on the dashboard or by message. Continuing to use the service after that means you accept them.

11. Getting in touch

Questions about any of this, or about your account: message us on WhatsApp.

BizBytes Connect is operated by Kavin Marketing. It is not affiliated with, endorsed by, or connected to WhatsApp LLC or Meta Platforms, Inc. WhatsApp is a trademark of WhatsApp LLC.